Shipping & Delivery

We currently ship eligible products ordered through noblescent.net to selected addresses in the United Kingdom, European Union and United States. Availability depends on the item, destination, carrier and applicable transport restrictions.

Order processing

Orders are normally processed within 2 days after payment confirmation. Processing is the period before dispatch and is separate from delivery time. We will contact you if we cannot process an order within that period.

Estimated delivery time

Estimated delivery is 3–7 days after dispatch for eligible orders. The total estimated time is therefore up to 2 days for processing plus approximately 3–7 days for shipping. These are estimates, not guaranteed delivery dates. Customs clearance, public holidays, weather, carrier disruption and destination restrictions may result in delays. Any specific shipping promise made at checkout takes precedence, subject to your mandatory consumer rights.

Shipping charges

Any delivery fee charged by us will be included in the order summary before you authorise payment. If no shipping fee is shown, we do not charge a separate shipping fee for that order. Please note that delivery fees and import charges are different.

Customs duties, import VAT and clearance fees

The recipient is responsible for any import duties, import VAT, customs clearance, brokerage or courier handling charges assessed upon entry into the destination country, unless the order expressly states that a particular charge is included. These fees are not collected by us at checkout and may be requested by customs authorities or the carrier before delivery. The amounts vary by destination, product and shipment value and cannot always be calculated in advance. This does not affect taxes that we are legally required to collect at the point of sale.

Import charges generally arise when goods cross a customs border; they do not automatically apply to every order merely because the recipient lives in the EU. If you do not pay charges required by the importing authority, the parcel may be delayed or returned. Your statutory consumer rights remain unaffected.

Product and destination restrictions

Some fragrances contain alcohol and may be restricted by certain shipping services. Certain cosmetics and beauty products may also require additional import documentation or be unavailable in particular destinations. We only accept orders that we can lawfully fulfil and may contact you to arrange a suitable alternative, cancellation or refund if a product cannot be shipped.

Tracking and delayed deliveries

Where tracking is available, we will send tracking information to the email associated with the order. If a delivery is delayed, lost or arrives damaged, contact info@noblescent.net with your order reference so that we can investigate and provide the remedies required by applicable law.

Delivery address

Please ensure your delivery address is accurate. Where you are referred to our store by an authorised marketing partner, we may receive the delivery details you supplied to that partner securely for the sole purpose of processing and fulfilling your order, as explained in our Privacy Policy.