Returns & Refunds Policy

Last Updated: 07 May 2026

This Returns & Refunds Policy explains the conditions under which products purchased from https://noblescent.net (the “Store”) may be returned or refunded.

The Store is operated by:

MICADOR LIMITED
Company number: 718497

Registered address:
77 Lower Camden Street, Dublin, D02XE80, Ireland

Email: info@noblescent.net

This Policy applies to customers located in the EU/EEA and selected international markets, including Kazakhstan, subject to applicable mandatory consumer rights and product-specific restrictions.

1. Right to Cancel for EU/EEA Consumers

EU/EEA consumers purchasing products online may have the right to cancel their order within 14 days after receiving the goods.

This right applies only to products that:

• remain unused
• are in their original condition
• retain all original packaging and protective seals

To exercise this right, customers must contact info@noblescent.net within the cancellation period.

2. Store Return Period for Selected International Customers

For customers outside the EU/EEA, including Kazakhstan, the Store may accept return requests for eligible unopened and unused products within 14 days of delivery, subject to this Policy and applicable local requirements.

International return shipping, customs clearance and any related charges may be the responsibility of the customer unless the product is damaged, defective or incorrect.

3. Hygiene and Product Integrity Policy

Due to the nature of fragrance and cosmetic products, certain restrictions apply.

For hygiene and product-safety reasons, fragrance products cannot be returned once the protective seal or packaging has been opened, except where the product is defective, damaged or incorrect.

4. Eligibility for Returns

A return may be accepted if all of the following conditions are met:

• the return request is made within the applicable return period
• the product is unused
• the product packaging remains sealed
• the product is returned in its original packaging
• all labels and protective elements remain intact
• the customer follows the return instructions provided by customer support

Products that show signs of use, testing, opening or tampering may not be eligible for return.

5. Non-Returnable Items

The following items cannot normally be returned:

• opened fragrance bottles
• products with broken protective seals
• used cosmetic or fragrance products
• damaged packaging caused by the customer
• items returned without prior contact
• items that cannot be returned for hygiene or product integrity reasons

These restrictions exist to protect product safety, hygiene and authenticity.

6. Damaged or Incorrect Products

If a product arrives damaged, defective or incorrect, customers should contact info@noblescent.net within 48 hours of delivery.

Customers should provide:

• order number
• photos of the damaged or incorrect product
• photos of the packaging
• description of the issue

Depending on the situation, the Store may offer:

• replacement product
• refund
• alternative resolution

7. Return Procedure

To request a return, customers must:

1. Contact info@noblescent.net
2. Provide order number and reason for return
3. Wait for return instructions
4. Use a trackable shipping service where return shipping is required

Returns should not be sent before contacting customer support.

Unauthorized returns may not be processed.

8. Return Shipping

Unless the product is defective, damaged or incorrect, customers are responsible for return shipping costs.

Returned items should be shipped using a trackable shipping service.

The Store is not responsible for returns lost in transit.

For international returns, customs documentation may be required.

9. Inspection of Returned Items

Returned products are inspected upon arrival.

The inspection process verifies:

• product condition
• packaging integrity
• authenticity
• compliance with return conditions

If the product does not meet return conditions, the Store may refuse the return or return the product to the customer.

10. Refund Processing

Once a return has been inspected and approved, a refund will be issued using the original payment method where possible.

Refund processing times may vary depending on the payment provider and customer bank.

Typically, refunds appear within 5-10 business days after processing, but international card refunds may take longer.

11. Partial Refunds

In certain circumstances, partial refunds may be issued where:

• returned products are damaged
• packaging is incomplete
• accessories or items are missing
• the returned product has reduced value due to customer handling

The amount refunded may reflect the reduced value of the returned product.

12. Fraud Prevention

To protect customers and payment systems, the Store may apply fraud-prevention checks.

Returns may be refused if:

• products do not correspond to the original order
• serial or batch identifiers are altered
• return documents or product information appear inconsistent
• the return appears to involve misuse of the returns process

13. Consumer Rights

Nothing in this Policy limits mandatory consumer rights provided under applicable consumer protection laws.

Customers retain statutory rights regarding defective, damaged or incorrectly supplied products.

14. Contact

For return requests please contact: info@noblescent.net