This Privacy Policy explains how personal data is collected, used, processed and protected when customers use the website https://noblescent.net (the “Store”).
For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR), MICADOR LIMITED acts as the data controller.
1. Personal Data We Collect
We may collect and process the following categories of personal data.
Identity Information
first name
last name
account details (if customer account is created)
Contact Information
email address
phone number
shipping and billing address
Transaction Data
purchase history
order details
payment transaction confirmations
refund and return records
Payment card information is processed securely by payment providers and is not stored on our servers.
Technical Data
When visiting the Store we may collect:
IP address
browser type
device type
operating system
pages visited
referral source
approximate location based on technical identifiers
Marketing Data
Where consent is provided:
newsletter subscription data
marketing preferences
responses to promotions or surveys
2. How Personal Data Is Collected
Personal data may be collected through:
order forms
checkout process
customer account registration
contact forms
newsletter subscription
cookies and tracking technologies
customer service communication
3. Purpose of Processing Personal Data
Personal data is processed for the following purposes.
Order Fulfilment
Processing customer orders, including:
payment verification
order processing
delivery coordination
customer communication
returns and refund handling
Legal basis: performance of a contract.
Customer Support
Handling inquiries related to:
orders
returns
refunds
delivery
product information
Legal basis: legitimate business interest.
Fraud Prevention
To detect and prevent fraudulent transactions, we may process certain personal data and use fraud-screening tools.
Legal basis: legitimate business interest.
Legal Compliance
We may process personal data where required by law, including:
tax obligations
accounting records
financial record keeping
compliance with regulatory requests
Legal basis: legal obligation.
Marketing Communication
Where consent is provided, we may send:
newsletters
product updates
promotions
marketing emails
Customers may unsubscribe at any time.
Legal basis: consent.
4. Sharing Personal Data
Personal data may be shared with trusted service providers necessary for operating the Store.
These may include:
Payment Service Providers
Payment processing services used to securely handle transactions.
Logistics and Delivery Partners
Shipping providers responsible for delivering orders.
IT Service Providers
Hosting services, technical support and infrastructure providers.
Fraud Prevention Services
Risk assessment and transaction monitoring systems.
Analytics and Marketing Providers
Services used to understand website usage and, where consent is provided, measure marketing performance.
All service providers are expected to process personal data in accordance with applicable data protection laws.
5. International Data Transfers
Personal data may be transferred outside the European Economic Area where required for service provision, including for payment processing, delivery, customer support, analytics or technical infrastructure.
Where such transfers occur, appropriate safeguards may be implemented, including:
Standard Contractual Clauses
data processing agreements
technical and organisational security measures
6. Data Retention
Personal data is retained only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may include:
order records: up to 6 years for accounting and legal compliance
customer service communication: up to 24 months
marketing data: until consent is withdrawn
fraud prevention records: as reasonably required to protect payment systems and comply with provider requirements
After the applicable period, personal data may be deleted or anonymised.
7. Customer Rights
Under applicable data protection laws, customers may have the following rights:
Right of Access
To request access to personal data held about them.
Right to Rectification
To request correction of inaccurate or incomplete data.
Right to Erasure
To request deletion of personal data where legally permissible.
Right to Restriction
To request restriction of processing in certain circumstances.
Right to Data Portability
To receive personal data in a structured, commonly used and machine-readable format.
Right to Object
To object to processing based on legitimate interests in certain circumstances.
Right to Withdraw Consent
Where processing is based on consent, consent may be withdrawn at any time.
We implement technical and organisational measures designed to protect personal data, including:
secure payment processing
encrypted communication using SSL/TLS
restricted access to data
monitoring for unauthorised access
use of reputable service providers
Despite these measures, no system can guarantee absolute security.
9. Children’s Privacy
The Store does not intentionally collect personal data from individuals under 18 years of age.
If such data is identified, it will be deleted where legally required.
10. Complaints and Supervisory Authority
Customers may contact us first at info@noblescent.net regarding privacy concerns.
Where applicable, customers may also have the right to lodge a complaint with the Irish Data Protection Commission or their local data protection authority.
11. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or operational practices.
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