Orders placed through the Store are processed after payment authorization.
Processing typically takes 1-3 business days.
Orders placed during weekends or public holidays may be processed on the next business day.
2. Shipping Regions
The Store ships to customers located in:
Ireland
the European Union
the European Economic Area
selected international markets, including Kazakhstan
Delivery availability may vary depending on destination country, shipping provider, product type and transport restrictions applicable to fragrance products.
3. Delivery Time
Estimated delivery times depend on destination and shipping provider.
Typical delivery estimates:
Ireland: 1-3 business days
EU/EEA countries: 3-8 business days
Kazakhstan: 7-21 business days
Remote locations may require additional time.
Delivery times are estimates and are not guaranteed.
4. Shipping Partners
Orders are delivered using professional logistics providers.
Depending on destination, deliveries may be handled by:
international courier services
regional logistics providers
last-mile delivery partners
postal delivery networks
5. Shipping Restrictions
Fragrance products may contain alcohol-based formulations and may be subject to transport regulations applicable to cosmetic and perfumery products.
Certain carriers may impose limitations on the transport of alcohol-containing products.
Where necessary, alternative shipping methods or routes may be used.
6. Customs, Import Duties and Local Taxes
For deliveries outside the EU/EEA, including Kazakhstan, customs duties, import VAT, customs clearance fees or other local charges may apply.
Unless such charges are clearly collected at checkout, they are the responsibility of the customer and may be payable upon delivery or customs clearance.
Customs procedures may also affect delivery timelines.
7. Delivery Delays
Delivery delays may occur due to:
customs procedures
carrier delays
seasonal demand
transport restrictions
extreme weather conditions
incomplete or incorrect address information
The Store will make reasonable efforts to assist customers with delivery inquiries, but delivery timelines may depend on third-party logistics providers and customs authorities.
8. Failed Delivery
If delivery cannot be completed due to incorrect address information, failed delivery attempts or failure to collect the parcel, the shipment may be returned to the Store or held by the carrier.
Additional shipping charges may apply for re-delivery.
9. Payment Methods
The Store currently accepts secure online payment methods including:
credit cards
debit cards
Apple Pay
Google Pay
Available payment methods may vary depending on customer location, currency and payment-provider availability.
Payments are processed through secure payment providers.
10. Payment Security
All payments are processed using secure encrypted connections.
The Store does not store payment card information on its servers.
Payment providers may perform additional security verification to prevent fraud, including cardholder authentication or 3D Secure checks where applicable.
11. Order Confirmation
Once payment is successfully processed, customers will receive an order confirmation email.
The confirmation email includes:
order number
product details
customer details
shipping information
12. Currency
Prices on the Store may be displayed in EUR and, where supported, other checkout currencies.
The final transaction currency and total amount will be displayed at checkout before payment is completed.
For international customers, card issuers or payment providers may apply currency conversion or foreign transaction fees.
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